Refund and Cancellation Policy

1 Scope

This Policy applies to payments collected by CallMed USA for memberships, subscriptions, and individual consultation purchases offered through callmedusa.com. Brazilian Clinic LLC is currently the only participating clinical provider; its licensed clinicians deliver the medical care. CallMed USA arranges access and collects payments but does not perform consultations.

CallMed USA collects your payment and handles billing, subscription cancellations, and any refunds due under this Policy.

2 All sales final

All purchases and renewal payments are final and nonrefundable when charged, except as required by applicable law. There is no voluntary cancellation or cooling-off refund period, including during the first 24 hours after purchase.

We do not provide voluntary refunds or prorated refunds for a change of mind, unused benefits, failure to use a subscription, cancellation after a billing period begins, or dissatisfaction with a clinical decision following an assessment. Purchases do not guarantee a prescription, test, referral, diagnosis, or particular treatment outcome. Clinical decisions remain with the treating clinician.

This Policy does not authorize charges for services other than those disclosed and purchased. The nonrefundable policy remains subject to Section 5.

3 Subscription cancellation

Before collecting your billing information, we disclose the subscription price, billing frequency, automatic renewal terms, included benefits, and cancellation method. We obtain your express informed consent before charging you. Only subscriptions you authorize renew automatically.

You may cancel future renewals by email at contact@callmed.com or by WhatsApp at the number displayed on https://callmedusa.com/. We also allow cancellation in the same manner and by the same means used to subscribe. A cancellation received before the next renewal charge stops that renewal, even if we process the request later. Cancellation does not ordinarily refund the current paid period; access continues through that period.

Canceling an appointment, failing to use the service, or deleting a clinical-platform account does not by itself cancel a CallMed USA subscription. We do not require you to attend a consultation or provide a reason to cancel future renewals. For subscriptions with a term of 12 months or more that automatically renew for more than one month, we send written or electronic notice 30 to 60 days before the cancellation deadline, explaining the renewal and how to cancel.

4 Clinical services and separate expenses

Current services are limited to routine primary care consultations and annual check-up scheduling for patients physically located in Florida. They do not include urgent or emergency care. Confirm eligibility and the benefits of your selected purchase before paying. Scheduling a check-up does not itself include the cost of an in-person visit, examination, or testing unless expressly included in the purchased offer.

Clinical assessment may result in a recommendation for in-person care or a decision that a requested prescription or treatment is inappropriate. A completed assessment does not become refundable solely because the clinician makes that decision, subject to applicable law.

CallMed USA does not dispense or deliver medication. Pharmacy purchases and any separately purchased clinical services are separate transactions governed by the seller's applicable terms.

5 Required refunds and billing corrections

Nothing in this Policy excludes a refund or other remedy required by law, permits retention of an unauthorized or duplicate charge, or waives applicable payment-dispute rights. We will correct verified billing errors and provide refunds when legally required, including where required because a purchased service was not provided.

If a provider cancels or a technical failure prevents delivery, contact us to arrange an available replacement appointment or other resolution. This does not limit any legally required refund or permit us to retain payment contrary to law.

A legitimate billing dispute is not prohibited by the no-refund policy. Contacting us may help resolve an issue but does not replace or shorten any deadline or right you have with your payment provider.

6 Billing questions and contact

For cancellation, a billing error, or a claim to a legally required refund, contact us by email at contact@callmed.com or by WhatsApp at the number displayed on https://callmedusa.com/. Include your name, account email, transaction date, amount, and a brief description. Do not include complete card numbers or unnecessary clinical information.

Any refund due will be processed to the original payment method where practicable and within any legally required period. Your bank or payment provider controls when the credit appears.

This Policy applies to purchases made after it is disclosed to you. Later revisions do not retroactively remove rights attached to earlier purchases.